DISTANCE SALES AGREEMENT

1. PARTIES

This Agreement has been entered into between the following parties under the terms and conditions set forth below.

“BUYER” (hereinafter referred to as the “BUYER”)

FULL NAME:

ADDRESS:

Telephone:

Email:

“SELLER” (hereinafter referred to as the “SELLER”)

FULL NAME / BUSINESS NAME: LİLYEN DESİGNN (Meryem FIRAT)

ADDRESS: KAZIMKARABEKİR MAH. 251. SK. NO:3 İÇ KAPI NO:3, BAĞCILAR / İSTANBUL

Telephone: 05392803331 – 05316822680

Email: info@lilyendesignn.com

By accepting this Agreement, the BUYER acknowledges in advance that, upon confirming the order subject to this Agreement, the BUYER will be obliged to pay the price of the order as well as any applicable additional charges such as shipping fees and taxes, and confirms that they have been informed accordingly.

2. DEFINITIONS

For the purposes of the implementation and interpretation of this Agreement, the following terms shall have the meanings set forth below:

MINISTER: The Minister of Customs and Trade,

MINISTRY: The Ministry of Customs and Trade,

LAW: Law No. 6502 on Consumer Protection,

REGULATION: The Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188),

SERVICE: Any consumer transaction, other than the supply of goods, performed or undertaken to be performed in return for a fee or benefit,

SELLER: The company that offers goods to consumers within the scope of its commercial or professional activities or acts on behalf of or for the account of the party offering such goods,

BUYER: A natural or legal person who acquires, uses, or benefits from goods or services for purposes that are not commercial or professional,

WEBSITE: The website belonging to the SELLER,

ORDERING PARTY: A natural or legal person requesting goods or services through the SELLER’s website,

PARTIES: The SELLER and the BUYER,

AGREEMENT: This Agreement entered into between the SELLER and the BUYER,

GOODS: Movable goods subject to shopping transactions, as well as software, audio, visual content, and similar intangible goods prepared for use in electronic environments.

3. SUBJECT

This Agreement regulates the rights and obligations of the Parties, pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of the product ordered electronically by the BUYER through the SELLER’s website, the characteristics and sales price of which are specified below.

The prices listed and displayed on the website are sales prices. Published prices and offers shall remain valid until they are updated or amended. Prices announced for a limited period shall remain valid until the end of the specified period.

4. SELLER INFORMATION

Name/Title: Meryem FIRAT

Address: KAZIMKARABEKİR MAH. 251. SK. NO:3 İÇ KAPI NO:3, BAĞCILAR / İSTANBUL

Telephone: 05392803331

Email: info@lilyendesign.com

5. BUYER INFORMATION

Recipient:

Delivery Address:

Telephone:

Fax:

Email / Username:

6. ORDERING PARTY INFORMATION

Full Name / Title:

Address:

Telephone:

Fax:

Email / Username:

7. INFORMATION REGARDING THE PRODUCT SUBJECT TO THE AGREEMENT

7.1. The type, quantity, model, color, and number of products are published on the SELLER’s website. If a campaign is organized by the SELLER, the essential characteristics of the relevant product may be reviewed during the campaign period. Campaign conditions shall remain valid until the specified campaign end date.

7.2. The prices listed and displayed on the website are sales prices. Published prices and offers shall remain valid until updated or amended. Prices announced for a limited period shall remain valid until the end of the specified period.

7.3. The total sales price of the goods or services subject to this Agreement, including all applicable taxes, is stated below.

Product Name:

Quantity:

Unit Price:

Subtotal:

(VAT Included)

Shipping Fee:

Total:

Payment Method and Plan:

Delivery Address:

Recipient:

Billing Address:

Order Date:

Delivery Date:

Delivery Method:

7.4. Domestic shipping costs relating to the shipment of the product shall be paid by the SELLER. International shipping costs shall be paid by the BUYER.

8. INVOICE INFORMATION

Full Name / Title:

Address:

Telephone:

Email / Username:

Invoice Delivery: The invoice shall be delivered together with the order to the billing address at the time of delivery.

9. GENERAL PROVISIONS

9.1. The BUYER accepts, declares, and undertakes that they have read and understood the preliminary information available on the SELLER’s website regarding the essential characteristics of the product subject to this Agreement, its sales price, payment method, and delivery, and that they have provided the necessary electronic confirmation.

By electronically confirming the Preliminary Information, the BUYER further accepts, declares, and undertakes that, prior to the conclusion of this Distance Sales Agreement, they have correctly and completely obtained the SELLER’s address, the essential characteristics of the ordered products, the prices of the products including taxes, and the relevant payment and delivery information.

9.2. Each product subject to this Agreement shall be delivered to the BUYER or to the person and/or organization designated by the BUYER at the specified address within the period indicated in the preliminary information section of the website, depending on the distance of the BUYER’s place of residence, provided that the statutory period of 15 days is not exceeded. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the Agreement.

9.3. The SELLER accepts, declares, and undertakes to deliver the product subject to this Agreement completely, in accordance with the specifications stated in the order, together with any information and documents required by the nature of the transaction; to provide the product free from defects and in compliance with applicable legislation and standards; to perform its obligations in accordance with the principles of honesty and good faith; to maintain and improve service quality; and to exercise the necessary care, diligence, caution, and foresight in performing its obligations.

9.4. Before the expiry of the performance period arising from the Agreement, the SELLER may supply a different product of equivalent quality and price, provided that the BUYER is informed and gives explicit consent.

9.5. If performance of the ordered product or service becomes impossible and the SELLER is therefore unable to fulfil its contractual obligations, the SELLER agrees to notify the consumer in writing within 3 days from the date on which the SELLER becomes aware of such impossibility and to refund the total amount paid to the BUYER within 14 days.

9.6. The BUYER accepts, declares, and undertakes that they shall electronically confirm this Agreement for delivery of the product and that, if the price of the product is not paid for any reason or the payment is cancelled in the bank records, the SELLER’s obligation to deliver the product shall cease.

9.7. If, following delivery of the product to the BUYER or to the person or organization designated by the BUYER, the BUYER’s credit card is unlawfully used by unauthorized persons and the relevant bank or financial institution consequently fails to pay the product price to the SELLER, the BUYER agrees to return the product to the SELLER within 3 days, with the shipping costs borne by the BUYER.

9.8. If the SELLER is unable to deliver the product within the specified period due to force majeure circumstances arising beyond the control of the Parties, which could not reasonably have been foreseen and which prevent or delay the Parties from fulfilling their obligations, the SELLER shall inform the BUYER accordingly.

The BUYER shall have the right to request cancellation of the order, replacement of the product with an equivalent product, if available, or postponement of delivery until the circumstances preventing delivery have ceased.

If the order is cancelled by the BUYER, payments made in cash shall be refunded in full within 14 days. For payments made by credit card, the product price shall be refunded to the relevant bank within 14 days following cancellation of the order by the BUYER.

The BUYER acknowledges that the average period required for the amount refunded by the SELLER to be reflected in the BUYER’s account by the bank may take approximately 2–3 weeks and that any delay occurring after the amount has been refunded to the bank is entirely related to the bank’s processing procedures. Accordingly, the SELLER shall not be held responsible for such delays.

9.9. The SELLER may contact the BUYER via the postal address, email address, landline or mobile telephone number, or other contact information provided by the BUYER during registration or subsequently updated, for communication, marketing, notification, and other purposes via email, SMS, telephone calls, and other communication methods.

By accepting this Agreement, the BUYER acknowledges and declares that the SELLER may carry out the aforementioned communications.

9.10. The BUYER shall inspect the product before accepting delivery and shall not accept from the shipping company any damaged product, including products that are crushed, broken, have torn packaging, or otherwise show visible damage.

Any goods/services accepted by the BUYER shall be deemed to have been received in good and undamaged condition. Following delivery, the BUYER is responsible for taking due care of the product. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned.

9.11. If the BUYER and the holder of the credit card used for the order are not the same person, or if a security concern relating to the credit card used for the order is detected before delivery, the SELLER may request identification and contact information relating to the cardholder, the previous month’s credit card statement, or a letter from the cardholder’s bank confirming ownership of the credit card.

The order shall be placed on hold until the BUYER provides the requested information/documents. If these requests are not satisfied within 24 hours, the SELLER reserves the right to cancel the order.

9.12. The BUYER represents and undertakes that all personal and other information provided when registering on the SELLER’s website is accurate and truthful. The BUYER agrees to compensate the SELLER immediately, in cash and in full, upon the SELLER’s first notification, for any damages suffered by the SELLER as a result of inaccurate or false information.

9.13. The BUYER agrees and undertakes to comply with all applicable laws and regulations when using the SELLER’s website. Otherwise, all civil and criminal liabilities arising from any violation shall be borne solely and exclusively by the BUYER.

9.14. The BUYER may not use the SELLER’s website in any manner that disrupts public order, violates generally accepted standards of morality, disturbs or harasses others, serves an unlawful purpose, or infringes the material or moral rights of others.

Furthermore, the BUYER may not engage in activities that prevent or restrict others from using the services, including spam, viruses, or similar harmful activities.

9.15. The SELLER’s website may contain links to other websites and content owned and operated by third parties that are not under the SELLER’s control. Such links are provided solely for the convenience of the BUYER and do not constitute an endorsement of any website or its operator, nor do they constitute any warranty regarding the information contained on linked websites.

9.16. Any Member who violates one or more provisions of this Agreement shall be personally responsible for the civil and criminal consequences arising from such violation and shall hold the SELLER harmless from such consequences.

Furthermore, if legal proceedings arise as a result of such violation, the SELLER reserves the right to seek compensation from the Member for failure to comply with the Agreement.

10. RIGHT OF WITHDRAWAL, RETURNS AND REFUND POLICY

10.1. The BUYER may exercise the right of withdrawal within 10 days from the date on which the product subject to this Agreement is delivered to the BUYER or to the person/organization designated by the BUYER, without providing any reason and without paying any penalty. For returns made within 10 days, the refund shall be made in full and without deduction.

10.2. Notice of withdrawal may be submitted to the SELLER within the withdrawal period by email or through another durable medium specified on the website. If the BUYER is provided with the opportunity to submit the withdrawal request through the website, the SELLER shall immediately provide confirmation that the withdrawal request has been received.

10.3. However, promotional and discounted products cannot be returned or exchanged.

10.4. When exercising the right of withdrawal, the BUYER must send the product, product invoice, and shipping delivery document to the SELLER within ten (10) days from the date on which the notice of withdrawal was submitted.

The returned product must be unused; the product itself, its packaging, and box must be undamaged; labels and protective seals/tapes must not have been removed; and the product must remain in a condition suitable for resale by the SELLER.

The BUYER shall not be responsible for changes or deterioration resulting from use of the product in accordance with its normal operation, technical characteristics, and instructions for use during the withdrawal period. Products must be in the condition in which they were received in order to qualify for return.

10.5. Once the returned product reaches the SELLER, it will be inspected. If it is determined that the product has been returned in accordance with the terms of this Agreement, the product price shall be refunded to the BUYER within ten (10) days.

If the original invoice is not returned, VAT and any other applicable statutory charges cannot be refunded to the BUYER. The SELLER shall not be held responsible for delays or problems arising from banking processes.

If the BUYER purchased the product by credit card and in installments, the refund shall be processed by the bank in accordance with the agreement between the BUYER and the relevant bank.

10.6. The BUYER may initiate the return process by sending an email to info@lilyendesign.com. Once the SELLER has carried out the necessary checks and approved the return request, the BUYER will be contacted regarding the details of the return process.

10.7. If the product for which the right of withdrawal is exercised is returned through the SELLER’s contracted shipping provider, YURTİÇİ KARGO, the return shipping cost shall be borne by the SELLER.

If the product is returned through another shipping company or by another method, the shipping cost shall be borne by the BUYER, and the SELLER shall not be obliged to accept packages sent with shipping charges payable upon delivery.

Furthermore, the SELLER shall not be responsible for products returned through a shipping company other than the contracted provider, and the BUYER shall be responsible for compensating the SELLER for any losses incurred as a result.

10.8. If the product is not returned in the manner described in this Agreement and together with the relevant documents, the SELLER may refuse the return and send the product back to the BUYER with the shipping cost payable by the BUYER.

10.9. Personalized products and products purchased as part of special promotions cannot be returned. After receiving a returned product and completing the necessary inspection, the SELLER will inform the BUYER whether the return has been approved.

10.10. Returns are not accepted for products that, by their nature, are intended for single use, products manufactured in accordance with the BUYER’s specific requests or requirements, or products that have been modified, supplemented, or otherwise personalized for the BUYER.

Accordingly, the right of withdrawal cannot be exercised for such products.

11. FORCE MAJEURE

11.1. Circumstances such as war, natural disasters, strikes, lockouts, changes in legislation, and similar events that prevent the Parties from partially or fully performing their obligations under this Agreement shall be considered force majeure.

The Party affected by force majeure shall immediately notify the other Party in writing and shall not be held liable for failure to perform its contractual obligations for as long as the force majeure event continues.

If the force majeure event continues for more than 30 days, either Party shall have the right to terminate this Agreement.

12. ENTRY INTO FORCE

12.1. When the BUYER completes payment for an order placed through the Website, the BUYER shall be deemed to have accepted all terms and conditions of this Agreement.

The SELLER is responsible for implementing the necessary technical arrangements to ensure that, before the order is completed, the BUYER is required to confirm that they have read and accepted this Agreement on the Website.

SELLER:

BUYER:

DATE: